Frequently Asked Questions for iPostal1 Customers
Have I received any mail?
New customers sometimes call to ask if they have received mail but the answer is already right at your fingertips. Log into the iPostal website or use the iPostal app on your iPhone or Android to access your Inbox and see your mail.
The tracking shows that I received a package today but I don't see it in my Inbox - where is it?
We process all the incoming mail and packages each day however with separate deliveries by the post office, FedEx, UPS, DHL, Amazon, and other carriers. Allow us a couple hours before the items show in your Inbox.
How can I pick up my mail?
You can visit the store anytime during business hours to pick up your mail & packages. You must use the website or app to mark your mail to be picked up before you visit the store. This process ensures that every piece of mail is tracked properly.
Can my mail be forwarded to me?
Definitely! Use the website or app to request your mail be forwarded. We highly recommend you select FedEx/UPS as a shipping option when you want anything valuable to be forwarded. Sorry, but we cannot accept requests to forward mail by email or over the telephone - you need to use the website or app.
Why was I charged $1 to receive a package?
Your account is charged $1 for every package you pickup at the store (packages up to 2,000 cubic inches or about 12"x"12"x12"). Larger packages are charged higher fees depending on their size.
Why was I charged $2 to receive a package?
Sometimes we receive packages that do not specify the mailbox number (suite number). Rather than return those packages, we search for the mailbox tenant and assign the package. This additional work does require extra effort on our part. Please ensure that all packages sent to you include your mailbox number to avoid this fee.
Can I add a second (or third) person to my mailbox?
Definitely! Please email the store (
mailcentersandysprings@gmail.com) with the person's name, mailing address, and telephone number so we can add them to the system. That person will also need to complete the 1583 form and submit 2 IDs, just as you did when you registered. They can visit the store anytime for that service.
Can I add a second (or third) company to my mailbox?
Unfortunately, the system and pricing model only allows one company per mailbox.
Why was I charged a storage fee?
Your account is charged for storage when we hold mail or small packages for more than 30 days. Medium-sized packages and larger ones are charged after shorter periods of time. You can avoid the storage fees by picking up your mail/packages at the store or requesting them to be recycled, shredded, or forwarded.
Why haven't I received any mail?
The most common problem for new mailbox tenants is that they are waiting for the post office to forward mail sent to a previous address. That process typically takes weeks or months to begin. In the meantime, try mailing yourself a letter to see how the system works. Another common issue is mail that does not have the mailbox number in the address. We need to return any mail that is not properly addressed so be sure to tell people your mailbox number.
Where can I find additional information about my virtual mailbox?
iPostal1 has created several tutorials on how to use their service. Log into the iPostal1 website (not the app), click the Account tab, and look in the Help & Support area for tutorials.
Can I pay my monthly mailbox rental fees at the store?
Sorry, but you cannot pay your fees at the store. Please log into your iPostal1 account to update your debit/credit card and pay your fees through that website.
Can I pay the pickup fees at the store?
The store can accept cash payments for the pickup fees, however an additional $10 fee is also due at the same time. You can avoid pyaing this additional $10 fee by maintaining a paid-up account with iPostal1 and having a debit/credit card on file for the pickup fees.